Question 1

What are the operating hours?

Accepted Answer

Our open hours are as below:
Monday to Friday: 1pm to 8pm
Saturday and Sunday: 11am to 8pm

Question 2

How do I book a party at OCTO CLAW?

Accepted Answer

We highly recommend you to book your party by clicking the "Book Party Now" button on our website. However, if you would like to speak with a staff for more details you are more than welcome to do so. Please make sure you know the approximate number of guest, date and time of you party and the party package you would like to go with prior to your call.

Party packages and prices are available on our website.

Question 3

What is the store policy?

Accepted Answer

At Octo Claw, we are committed to providing a safe, enjoyable, and fair experience for all our guests. Our policies are designed with your satisfaction and safety in mind:

1. Fair Play Guarantee: We maintain our claw machines regularly to ensure they are in optimal working condition. Each machine is calibrated to provide a fair chance of winning, and we strive to keep prizes varied and appealing.

2. Safety First: The safety of our guests is our top priority. We regularly inspect our machines and play areas to ensure they meet safety standards. Children must be supervised by adults at all times.

3. Inclusive Atmosphere: We welcome guests of all ages and abilities. Our machines are accessible, and our staff is trained to assist guests who may need extra help.

4. Transparent Pricing: We believe in transparency. Our pricing is clearly displayed, and we do not have hidden fees. We offer various packages to suit different budgets and group sizes.

5. Customer Satisfaction: We value feedback from our guests. If you have any concerns or suggestions, please let us know. We are committed to providing exceptional customer service and addressing any issues promptly.

6. Clean and Welcoming Environment: We maintain a clean and inviting facility. Our staff regularly clean and sanitize machines and play areas to ensure a hygienic environment for everyone.

7. Community Engagement: We actively engage with our local community. We support local events and charities, and we encourage a spirit of community among our guests.

8. No Fire Policy: Except for the lighting of birthday candles, no other forms of open flames, including candles for decoration, lighters, matches, or any flammable materials, are allowed inside the party rooms.

9.Environmental Responsibility: We are committed to reducing our environmental impact. We use sustainable practices wherever possible and encourage recycling among our guests.

By adhering to these policies, we strive to create a memorable and enjoyable experience for everyone who visits our claw machine play center. Thank you for choosing us for your entertainment needs!

Welcome to Octo Claw Aurora

Frequently asked questions

What are the operating hours?

How do I book a party at OCTO CLAW?

What is the store policy?